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House Waves – FAQ

House Waves FAQ

All of your questions answered in one place

How much does it cost to run a hot tub?

The cost of running a hot tub can vary depending on several factors, including usage patterns, tub size, positioning, frequency of use, external temperatures, and individual energy tariffs. The hot tubs we use are one of the most energy-efficient inflatable hot tubs.

Should I leave the hot tub on all the time?

Should I leave my hot tub filter and heater on all the time?

For filter: It’s a good idea to run your filter for at least 8 hours a day, whether your hot tub is heating or not. This keeps the water clean.

For heater: If you use your Lay-Z-Spa frequently (3 or more times a week), it’s cost-effective to keep the heater on at your preferred temperature. It saves energy in the long run.

If you use your Lay-Z-Spa less often (2 times a week or less), consider turning the heat off. You can heat it up a few hours before you plan to use it.

How many people can fit in the hot tub?

Depending on the hot tub model you choose, you will be able seat up to four or six guests per tub. 

Can the hot tub be used in the winter?

Yes, our hot tubs can be used year-round, including in the winter

How often should I change the water?

Water should be changed every 1-3 months, depending on usage and maintenance.


Can children use the hot tub?

Children can use the hot tub under adult supervision, with a reduced temperature and usage time

How loud is the hot tub?

When the hot tub is placed in an open area about 1 meter away from the pump, here are the noise levels:

  • Filtration and Heating are quieter than 60 decibels (dB).
  • Massage and Water Jet are below 72 dB.

In terms of everyday noise levels:

  • 60 decibels (dB) is similar to the sound of a normal conversation or background music
  • 72 decibels (dB) is similar to the sound of a vacuum cleaner 
Can I use the hot tub indoors and outdoors?

You can use our hot tubs both indoors and outdoors.

How long does the hot tub take to heat up?

The time it takes for your hot tub to warm up can vary based on several factors. If you have access to hot water and can fill the tub with hot water, it will significantly reduce the heating time. In such cases, your hot tub can reach the desired temperature more quickly.

However, if you only have access to cold water, the heating process may take longer. In such situations, it could take up to 7 hours or more for the hot tub to heat up to the desired temperature. The exact heating time may also depend on the specific model and capacity of your hot tub.

How do you drain the hot tub?

We will empty the water into a drain or onto the lawn or patio depending on where the hot tub is located.

What is the maximum temperature for the hot tub?

The maximum temperature for our hot tubs is typically 40°C.


I live outside of London, can I still hire a hot tub?

Unfortunately we only operate in and around the M25 area

Is delivery free in London?

If your location is within London zones 1-6, delivery is free. Outside this area may incur a delivery charge.

What's your cancellation policy?

Our hot tub hire bookings are non-refundable. However, we understand that plans can change. You have the flexibility to make amendments to your booking up to 48 hours before the initial hire date. This allows you to adjust your reservation to better suit your schedule or needs while ensuring you have the opportunity to enjoy our hot tub experience.

How long does installation take?

Installation of the hot tub takes between 1-2 hours. 

What's the minimum hire period?

The minimum hire period is two days. If you choose to hire a hot tub two days, you will get your first day free of charge.

Can you install a hot tub in an apartment?

Yes, we can install a hot tub if you live in an apartment.

Can I mix and match hot tub packages?

Yes, you can customise your hire to your preference. Please use the bespoke booking form to get a quote from us.

Still have a question?

If you still can’t find the answers to your questions in our FAQ section, you can always contact us. We will get back to you as shortly

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